serge
serge January 10, 2012 14:36

functionality questions: notification emails, email sequences, whitelabeling

Hello,

I'm looking at SendGrid and planning to move from Amazon SES. But I have a few questions regarding functionality.

1) We send simple text-based notifications, can we get rid off unsubscribe feature (in the footer of an email)?

2) We would like to automate newsletter list creation and as far as I understand it can be done with help of Newsletter API. But we would like to have a separate lists for particular plans. Can we have one big list with sub lists according to our plans?

3) We want to send a few educational email to newly registered user with 3 days interval. So, basically timeline is individual for each user:
----- User Registered (notification)
----- Email 1 (in 3 days)
----- Email 2 (in 3 days)
----- Email 3 (in 3 days)

What's the best way to achieve this? Can this be automated on your side or should we do this via API when we need to send these emails? Can templates be prepared in SendGrid?

4) Can we send emails to users' client FROM user's email (with user email in FROM field)?

Thanks in advanced,
Serge
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  • Jacob EMPLOYEE
    Jacob (Support Engineer) January 10, 2012 15:02
    1- Yes, that's an optional app, and can be disabled.

    2- You can use the Newsletter & Newsletter API with a Silver package or higher. There's no "master list", but you can have multiple Recipient Lists, and send to more than one at a time.

    3- We currently do not have a method for drip marketing on our side, you'd have to manage that on your side, and initiate the sends when you want them. We currently only have 1 "template" that's more of a wrapper. If you have multiple templates, that's also something you'd do on your side, which the SMTP API can help with.

    4- We don't have any restrictions on the From field.
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  • serge
    serge January 10, 2012 15:16
    Hi Jacob,

    Thanks for your replies. A small clarification for 3:

    Can we prepare a bunch of educational emails (with text, images, etc) in SendGrid and then send them to users via API?

    Serge
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  • Jacob EMPLOYEE
    Jacob (Support Engineer) January 10, 2012 15:26
    Yes.

    The only hting you can't do with our system is say "send at X time". You can only say "send now" but you define the content with each send, and can send anything you'd like. With the Substitution & Section tags in the SMTP API, you can build very good templates on your side, and populate & transmit them quickly.

    When sending to us via SMTP, if you have the same message going to a bunch of different people, you can send "to" up to 1000 address at a time, and personalize the messages using SMTP API.

    Then, as part of the regular SMTP transmission, you can send up to 100 messages per connection. You can also run multiple simultaneous connections. This allows for a very quick transfer of a high number of messages.
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