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The statistic data in open tracking is skewed.
Say I sent 7000 emails on May 13 and during that day, I saw the open tracking count went up just fine. However, it stopped when May 14 came along. Open tracking count of May 14 stopped accumulating when May 15 came. It seems like the open tracking count will only count towards "today" which mislead my user behavior interpretation. I expect the open tracking count goes up if say a user opens his/her email the other day or 2 days later. That determines how many open email from my 7000 emails sent.
By the way, I assume open tracking count will goes to May 14 if the email sent by May 13 was opened in May 14, but I have no proof on this.
Please have a look in the issue. Thanks
I’m
confused
Official
Response
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I want to update this for general readers:
All statistics are logged on the day they occur, not the day the original email was sent. There are no plans to change that at this time. If you'd like more detailed statistics, and the ability to track on a per-recipient & per-send basis, we recommend leveraging our Event API and the Unique_Args of the SMTP API.
EMPLOYEE
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EMPLOYEE
I’m
confident
Hello Elvin,
We are currently working on a new frontend for our customers, which will allow you much greater insight into all of your email data, including the scenario you describe.
At this time we don't have an exact release date; however, it's a very high priority task for us.
We appreciate your support and ask for a bit of patience as we work on releasing this feature in the near future.
With Best Regards,
Elmer ThomasComment -
-
I want to update this for general readers:
All statistics are logged on the day they occur, not the day the original email was sent. There are no plans to change that at this time. If you'd like more detailed statistics, and the ability to track on a per-recipient & per-send basis, we recommend leveraging our Event API and the Unique_Args of the SMTP API. -
