Statistics Summary Useless to International Customers

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Statistics Summary useless to anyone outside the default SendGrid TimeZone.

This is a huge problem to international users because they can't rely on any of the statistics.

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Jacob (Support Engineer) October 19, 2011 13:33

You can still rely on the statistics, just know that the "day" rollover is Pacific Time.

We are working on having user-set timezones, or all GMT timezones available however.
If you post this request in the "idea" section, and get people to vote on it, it will move up the priority list.

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good solution! good solution! (undo)
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You can still rely on the statistics, just know that the "day" rollover is Pacific Time. We are working on having user-set timezones, or all GMT timezones available however. If you post this request in the "idea" section, and get people to vote on it, it will move up the priority list.

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Adam Ring TempleWebster May 12, 2012 01:09

Stats are accurate yes but not that convenient out of the box here in Aus. Have posted on the idea thread adding our support for this change, and contacted support when we first signed up and started paying for accounts - now risen to Platinum class :)

We also dropped the click tracking (and just rely on GA now) as we were having problems with sendgrid redirects (one suggestion was latency from Aus/not USA) where sometimes users were taken to a sendgrid 404 page instead of our site. We couldn't get the source of this problem nailed down through SendGrid support so this gets around it.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Stats are accurate yes but not that convenient out of the box here in Aus. Have posted on the idea thread adding our support for this change, and contacted support when we first signed up and started paying for accounts - now risen to Platinum class :) We also dropped the click tracking (and just rely on GA now) as we were having problems with sendgrid redirects (one suggestion was latency from Aus/not USA) where sometimes users were taken to a sendgrid 404 page instead of our site. We couldn't get the source of this problem nailed down through SendGrid support so this gets around it.

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