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Support desk is down
Your support desk is down for two days! When is it gona work? I have some problems with my account.
Official
Response
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EMPLOYEE
I’m
confident
Our support desk has not been down.
You can reach us via email at support@sendgrid.com or via live chat at www.sendgrid.com.
You can also give us a call at +1 303 552 0653
We also send out critical status alerts at www.twitter.com/sendgrid
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EMPLOYEE
I’m
confident
Our support desk has not been down.
You can reach us via email at support@sendgrid.com or via live chat at www.sendgrid.com.
You can also give us a call at +1 303 552 0653
We also send out critical status alerts at www.twitter.com/sendgrid -
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When I click "Support" link on your site which leads to http://support.sendgrid.com/ I get the following message:
==
You're trying to enter a Zendesk powered help desk.
The system is either under maintenance or experiencing difficulties.
Visit http://twitter.com/zendeskops for detailed information and updates.
We apologize for any inconvenience.
Zendesk
==
here's a screenshot:
http://dl.dropbox.com/u/7254818/zende...
this has been so since I've signed up with you guys.
So looks like it's really down or you have some other issues (like it's down for my geolocation) -
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We can not reproduce that issue here and we have not received any other support requests regarding this error.
Can you access www.zendesk.com?
Can you tell us your geolocation so that we can work with Zendesk to get this issue resolved for you? -
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1) I can access www.zendesk.com Their site loads just fine
2) my location is Moscow, Russia
some update: I just tried to use proxy server and visit support.sendgrid.com and it worked just fine. So that actually proves that there's an issue with showing support.sendgrid.com for users from some of the countries. -
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Thank you for the additional feedback. We will alert Zendesk to the issue.
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Hi,
We checked with Zendesk and they responded: "We have done some testing and everything appears to be working from various locations through out the world."
Are you still having trouble with this?
Which browser are you using? -
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oops. Looks like it's a Chrome for Mac issue. When I try to view help desk using firefox even without proxy it works fine...
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EMPLOYEE
