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Add a unique identifier (eg. Message-Id) when sending an email and retrieving a bounce, spam, etc

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I know Amazon SES returns a Message-Id when sending an email with their API.

This would be very useful to identify exactly which email is bouncing back, so we can mark the email as such, and stop sending further email to that address.

The email is not enough as the bounce can happen even after a couple of days.

Of course that means that Message-Id can be retrieved from the REST API and Event API.

I'm hopeful this and other important features are already in your development roadmap.

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Ryan Harris (Employee) June 02, 2011 17:45

Hello,

When you send a message that is bouncing we put that in a list. If you try and send to that message again this message will be dropped to help your reputation.

I understand that updating your email list is important. You can check this when you log into SendGrid and check your Email Lists. From here you will be able to export your bounce list so that you may update who you are sending to.

Thank you for your feed back, this would be a handy feature to offer our clients.

Ryan

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good point! good point! (undo)
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Hello, When you send a message that is bouncing we put that in a list. If you try and send to that message again this message will be dropped to help your reputation. I understand that updating your email list is important. You can check this when you log into SendGrid and check your Email Lists. From here you will be able to export your bounce list so that you may update who you are sending to. Thank you for your feed back, this would be a handy feature to offer our clients. Ryan

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David Williams (Employee) June 02, 2011 18:11

There's a feature we've had for a long time that does just what you need. unique_args can be added to any message via the smtpapi: http://sendgrid.com/documentation/dis...

It ends up as a JSON object that gets passed as part of them message. The unique args get added to any event associated to the message and can be viewed either with the "email activity" tab, or the event api.

We think this is better because instead of a random message-id you need to track, you can put enough information in unique_args, that you can identify the message based on some meaningful information (order number, sending server, transaction-id, customer status, etc).

good point! good point! (undo)
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- Gianfranco Palumbo June 02, 2011 22:42
  
  Thanks for this. I thought you could only get the category back from the Event API. I think this should be said on the Event API.
  
  PS: Now that i'm here I just wanted to say: Is it possible to have just ONE good place for documentation?
  Not a wiki, a doc v1, doc v2 and even a docs.sendgrid.com
  
  I believe some of the articles on them contradict each other.
  
  Thanks a keep up the good work
  
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- Jacob (Support Engineer) February 06, 2012 14:41
  
  Yes, and this is now the case: docs.sendgrid.com
  
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- Paul Fielding May 15, 2012 04:46
  
  This may sound incredibly silly, but how do you make the unique_args parameter unique to each user the e-mails is sent to? I have everything working perfectly, including the event API but I can't figure out how to associated a particular post back to an inividual e-mail that was sent. (Working in Ruby btw).
  
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- Jacob (Support Engineer) May 15, 2012 18:14
  
  The way I would do this is to have a "recipientid" unique_arg, then populate that with an ID out of my customer database.
  
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- Paul Fielding May 15, 2012 22:49
  
  Hi Jacob. Thanks for the response.
  
  I've been reading the API docs and am fine with how to set the unique_arg parameter. The problem is, I wanted to send an e-mail to multiple recipients, with each recipient being given a unique identifier so I can receive relevant info back from the Events API that I can associate with an individual e-mail. Obviously, if I do one send execution per customer (so not using multiple recipients) then I can change the unique_arg each time I do a send but is there a way to do it when multi sending?
  
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- Jacob (Support Engineer) May 18, 2012 14:25
  
  I'm checking on the ability to add address-unique args, but I'm pretty sure it's not a feature at this time.
  
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- david.williams (Employee) May 18, 2012 19:55
  
  Can you explain more about your use case Paul. the event API includes the recipient address with every event. what other information would you need to trace the event back to a customer?
  
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There's a feature we've had for a long time that does just what you need. unique_args can be added to any message via the smtpapi: http://sendgrid.com/documentation/display/api/SMTP It ends up as a JSON object that gets passed as part of them message. The unique args get added to any event associated to the message and can be viewed either with the "email activity" tab, or the event api. We think this is better because instead of a random message-id you need to track, you can put enough information in unique_args, that you can identify the message based on some meaningful information (order number, sending server, transaction-id, customer status, etc).

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Add a unique identifier (eg. Message-Id) when sending an email and retrieving a bounce, spam, etc

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Add a unique identifier (eg. Message-Id) when sending an email and retrieving a bounce, spam, etc

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